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Service form

We are sorry that you are having difficulties with one of our products. So that we can process your request as quickly as possible, we ask that you fill out the points below and briefly describe your request to us in the “special message” field. You will then receive a date suggestion or a suitable solution from us as soon as possible.

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Please send the batch records of the past 15 batches (without gaps) separately to support@icmedical.dePlease note your practice name and the device serial number in the subject line.

M H 07.02.2024

“The sales advice was great. Competent and friendly. Our new HYG 5 is very easy to use…

Ingo Eppens 06.02.2024

We were extremely satisfied with the predecessor HD450…

Bert Martens 30.01.2024

We are completely satisfied, so far our thermal disinfector is running smoothly! The technicians who were in the practice were also very friendly…

Viola Brummel 22.02.2023

We have been using the HYG 5 thermal disinfector in our practice for a year and a half now…

Benjamin Klink 15.02.2023

We are in the testing phase of the new thermodisinfector and I have to say it is a completely different device than the HD450…

Tori Woznica 25.02.2021

We have been working with the hygiene keyboard from IC Medical for years…

Robert Kopp 17.02.2021

Bought a used, factory-reconditioned HD 450 four years ago and has had one problem in use to date…

Roberto Goldner 01.02.2021

We have been using the IC Medical hygiene keyboard and mouse in our dental practice for many years, perfect for hygiene-sensitive areas…

Elhu Redbull 01.03.2023

very courteous and competent. I ordered from Austria, the delivery was very quick, the installation was also very cleverly thought out, simply professional, happy again and again ++…

Herbert Hatzlhoffer 03.02.2021

Zahnbox50 GmbH, Aarau Switzerland We are very satisfied with the HD 450. Very reliable and simple technology…

Steffen Neef 11.05.2021

I am very satisfied with the HYG 5 thermodisinfector from IC Medical…

Rudi Geiger 21.09.2021

From the IC mouse to the HYG 5 thermodisinfector and the associated service and maintenance package including validation, the topic of “direct purchase from the manufacturer in Württemberg” was convincing…

Felix underwater 14.04.2020

HT 400 – IC mouse HT 400 – great product for the medical sector…

Maike Sörensen 17.07.2019

We did have some problems with the thermodisinfector, but they were always sorted out politely, even if the technician had to come twice, hence 5 stars…

Jörg Taubert 09.05.2023

– Top service – Immediate, uncomplicated device replacement in the event of a small defect…

Marco Jellen 28.12.2023

very reliable and competent partner. Agreements are kept and resolved quickly…

Roland Heiter 18.02.2018

Very well organized company! Top!…